The project "Extension of Emergency Response Support System (ERSS) (Dial 112) for Disaster Emergencies" aims to provide a unified platform for reception & handling all emergency requests related to disaster events. Distress signals initially land at the Public Safety Answering Point (PSAP) of the ERSS at Bhawani Bhavan, Alipore. Various signal gateways receive the signals and deliver to the Call-Takers at PSAP. After assessing the nature & severity of the calls they dispatch the signal to the SEOC for further actions, if found disaster related and genuine as well. A citizen may seek help in the event of a disaster by- i) dialing 112 from his/her phone, ii) sending SMS to the specified number from the phone, iii) press ‘Disaster’ button on the ‘112 India App’, iv) sending e-mail. On receipt of distress call the operators further takes notes of the grievance of the caller, consequently they inform the concerned ground level disaster managers about the grievance of the caller and monitors the grievance until a satisfactory Action Taken Report is received and the aggrieved caller is satisfied. The call is closed only after the caller is satisfied.